Providing great Care to your Customer is more important than ever: modern life is complicated. Whether Customers use your software, products, or services, chances are, they rely on complex systems to do so. But what happens when those systems fail the Customer? The work done by your Customer Care Specialists is therefore of incremental importance to the success of your business, to ensure no Customer is left in the cold. 

How do your Customer Care Specialists stay motivated, empathetic, and effective?

Founded and run by Thomas Moes, who has been working in Customer facing roles since 2002, Daidalias offers coaching sessions and training materials for individuals, teams, and businesses involved in Customer Care.

Coaching sessions and/or training materials, which facilitate:

• Techniques designed to maximise motivation, focus and effectiveness: be it during peak business hours, or the graveyard shifts.
• Exploration of the Customer experience, aimed at fostering genuine empathy towards every Customer, call after call.
• Exercises designed to cultivate pride from CCS tasks: to feel empowered as an integral and essential part of the company they support.
• Role-play and story telling session(s), exploring the role, and future, of CCS in the world of business.
• Soft-skills training based on +20 years of hands-on experience.

All coaching sessions and training materials, provided by Daidalias, take a holistic approach to CCS tasks and are rooted in the Ethics of Care model, (as coined by Carol Gilligan), starting from an inclusive space, where the interactions between CCS and Customer are viewed as a relationship that tends to the needs, maintains the basic capabilities, and alleviates the stress and discomfort of the Customer.